silenze
09-22-2004, 01:58 PM
This may very well be the last post I make in a sane state of mind.
We've had a Point to Point T1 (http://www.google.com/search?hl=en&lr=&ie=UTF-8&q=define%3AT1&btnG=Search) with intermittent issues for a week now... it was first tested for 24 hours -- no errors found, ticket with third party provider closed. I sat at the other store for 2 hours after power-cycling the switch handling all the traffic for the store -- I saw no apparent issues. The problem described below was not slowed at any rate. A new ticket was opened yesterday, this time they found a definite problem, claimed to have fixed it. 2 hours into the day, the line loses all connectivity for a good 10 minutes, everyone flips out, calls and reiterates the entire situation to me. Sitting, and waiting, once again.
Why am I rapidly approaching insanity? Most of our employees in the said remote store, use a terminal emulation application to login to our centralized server (or DMS; Dealership Management System, a term picked up in the IT field of the automotive industry) to do their work. The intermittent issues cause this terminal application's connection to the server to be interrupted -- the user has to login again. Doesn't sound like that big of an issue, right? Well, this system has a timed logout of 300 seconds (5 minutes).... for which time, after the user has been disconnected, the document they were working on is unavailable. There is a way around this, that apparently everyone knows -- call Colby, he can reset the port. This is of course a HUGE inconvenience for me because every time I try to do something, guess what, someone calls. I would type more, but now I have to run to a meeting which I'm sure will be interrupted multiple times to reset ports.
If you're reading this, you must be very bored or can relate to the subject, feel free to rant with me!
(This was posted out of extreme boredom and frustration, some times going over a situation can make on realize they are over-reacting about some things... it's like therapy. ;) )
We've had a Point to Point T1 (http://www.google.com/search?hl=en&lr=&ie=UTF-8&q=define%3AT1&btnG=Search) with intermittent issues for a week now... it was first tested for 24 hours -- no errors found, ticket with third party provider closed. I sat at the other store for 2 hours after power-cycling the switch handling all the traffic for the store -- I saw no apparent issues. The problem described below was not slowed at any rate. A new ticket was opened yesterday, this time they found a definite problem, claimed to have fixed it. 2 hours into the day, the line loses all connectivity for a good 10 minutes, everyone flips out, calls and reiterates the entire situation to me. Sitting, and waiting, once again.
Why am I rapidly approaching insanity? Most of our employees in the said remote store, use a terminal emulation application to login to our centralized server (or DMS; Dealership Management System, a term picked up in the IT field of the automotive industry) to do their work. The intermittent issues cause this terminal application's connection to the server to be interrupted -- the user has to login again. Doesn't sound like that big of an issue, right? Well, this system has a timed logout of 300 seconds (5 minutes).... for which time, after the user has been disconnected, the document they were working on is unavailable. There is a way around this, that apparently everyone knows -- call Colby, he can reset the port. This is of course a HUGE inconvenience for me because every time I try to do something, guess what, someone calls. I would type more, but now I have to run to a meeting which I'm sure will be interrupted multiple times to reset ports.
If you're reading this, you must be very bored or can relate to the subject, feel free to rant with me!
(This was posted out of extreme boredom and frustration, some times going over a situation can make on realize they are over-reacting about some things... it's like therapy. ;) )